Why make things more difficult than they need to be? Our clients’ minds rest at ease knowing we are truly there for their IT needs, either onsite (in Greater Victoria, BC) or by remote support. With over 20 years of hands-on IT experience, we view IT Support as a type of therapy for our clients, where we won’t only walk you through your IT issues, we also have a calming and nurturing approach that will leave you feeling better about your issue and yourself. Hopefully, you will be smiling and laughing by the time the issue is resolved.
Over the past decade, the owner, Michael McAmmond, has Designed, Project Managed, and Implemented the IT Infrastructure for two brand new hotels (The Josie ~2018 and Oak Bay Beach Hotel ~2012), was the Lead Senior Support Technician and IT Project Manager for 18 hotels across BC and Alberta, and Designed and Project Managed the change of ownership for three hotels. Having worked closely with Opera, Maestro, Shift4, Moneris, and several other hospitality software vendors, we have a vast network of subject matter experts to engage when needed on projects or support issues.
We offer our IT Support clients our bundle of services all included in a simple cost per device monthly fee.
Our bundle of Support Services (always included in our Monthly fee):
Unlimited On-Site and Remote Support
Unlimited Automated Support
Endpoint Protection / Antivirus
Security Threat Detection and Remediation
Security Awareness Training
Cloud Backups
Local Backups
Monthly Reporting
IT Management Quarterly Business Meetings
Biweekly Onsite Technician Visits
Free Installation of additional IT devices
Free Workstation Image Refresh once every 2.5 years
